At Luxury Cruise Trips, our goal is to provide a seamless and satisfying experience from booking to boarding. We understand that travel plans may change, and we strive to offer a fair and transparent refund policy that reflects both your needs and the policies of our cruise line partners.
General Refund Guidelines
Refund eligibility is subject to the terms and conditions set forth by the individual cruise line associated with your booking. As an intermediary travel service provider, Luxury Cruise Trips adheres to the cancellation and refund guidelines issued by these providers.
We highly encourage all customers to review the cruise line’s cancellation policies at the time of booking.
Cancellation by Customer
- Before Final Payment
If you cancel your booking before the final payment is due, your deposit may be refundable or partially refundable depending on the cruise line’s terms.
- After Final Payment
Cancellations made after the final payment date may be subject to partial or full penalties. Refund amounts (if any) will vary based on the cruise line’s cancellation schedule.
- No-Show or Late Arrival
If you fail to appear at the time of departure or miss the cruise, no refunds will be issued.
Cancellation by Cruise Line
If the cruise line cancels the trip:
- You may be entitled to a full refund or a Future Cruise Credit (FCC), depending on the cruise line’s policy.
- We will communicate all available options as soon as they are provided to us.
Changes to Bookings
Modifications such as name changes, itinerary alterations, or rescheduling may incur fees. These will be outlined by the cruise provider and passed on at cost.
Non-Refundable Items
The following items are generally non-refundable:
- Travel insurance premiums
- Processing/service fees
- Excursions, upgrades, or custom add-ons booked through third parties
- Flights, hotels, or other non-cruise travel components (unless otherwise specified)
How to Request a Refund
To initiate a refund or cancellation, please contact us via:
Luxury Cruise Trips
Operated by Vacation Vista LLC
📧 Email: Info@luxurycruisetrips.com
📞 Phone: +1 (866) 285-1224
📍 Address: 5830 E 2nd St, Ste.7000 #13704, Casper, WY 82609
Please provide your full name, booking reference number, and reason for the cancellation.
Processing Time
Refunds (if applicable) will be processed in accordance with the cruise line’s policies and may take up to 30 business days from the date of request approval. The exact time to receive funds depends on your bank or card issuer.
Travel Insurance Recommendation
We strongly recommend purchasing travel insurance that includes cancellation protection to help recover costs in case of unexpected events. Our team can assist you in choosing a policy that fits your needs.
Contact Us
For more details about our refund policy or to get assistance with your booking, please reach out to our customer service team. We’re here to help make your travel experience smooth and worry-free.
